ASTARA POLICIES
Welcome to astaraskincare.com. We want our customers to feel confident and secure about shopping on our site and never have to worry about quality, service or security.
Sales and Customer Service
For the convenience of those clients who prefer to purchase by phone, we offer a toll-free phone number - 1-888-728-9191. We will be happy to assist you with ordering or answer any questions you may have Monday - Thursday, 7AM to 5 PM Arizona Time (not including holidays). After business hours please leave a message and we will return your call on the next business day. Your satisfaction is our number one priority.
Have questions or comments? Please let us know.
Contact information is below.
5017 E. Washington
Unit 105
Phoenix, AZ 85034
Payment Options
We honor American Express, MasterCard, Visa, and Discover
Order Confirmation
Once your order is placed, you will receive a confirmation email shortly after.
Shipping Policies
At Astara Skincare our orders are shipped by Fed Ex Ground. We can ship to APO and PO Box addresses via USPS only.
We also offer Fed EX Overnight, Fed Ex 2 Day Air Service and Fed Ex 3 Day Select Service. Additional charges will be applied before checkout. If additional shipping charges apply, you will be contacted.
FREE SHIPPING ON ORDERS $100.00 OR MORE
At Astara Skincare we value our customers and we are dedicated to providing the best service and lowest prices. We reward our valued customer for their patronage by offering FREE standard shipping on all orders over $100.00.
For additional shipping information see Shipping Rates.
100% SATISFACTION GUARANTEE
Astara Skincare is high quality luxury skin care and we stand behind our products. If an item does not meet your expectations or is damaged during shipping we will be happy to compensate you.
30 day money back guarantee – if you are not 100% satisfied with your purchase, we will provide a full refund or exchange the product for free. This policy does not apply to the return of empty bottles and/or jars.
Please call customer service at 1-888-728-9191 or email us at info@astaraskincare.com
Your personal information
We will ask you when we need information that identifies you or allows us to contact you. We use your personal information for these purposes:
- To make this site easier for you to use by not having to enter your information more than once
- For billing purposes
- Viewing your order status
- To alert you when new service/products and/or special offers are available
Please see our Privacy Statement regarding your personal information.
YOU WILL RECEIVE 3 FREE SAMPLES WITH EVERY ORDER
Each time you place an order from Astara Skin Care you will receive 3 samples of your choice along with the items you purchase from us.
Theses samples are a great way for you to sample our other products that you may not be familiar with. It is a way to find out if we have other products that are suited for your skin without making a financial investment. These samples can be used for traveling, giving to your friends, using for a houseguest, etc.
